HomeComplaintsThe Pokies Casino - Player's account mistakenly linked to fraudulent activity.

The Pokies Casino - Player's account mistakenly linked to fraudulent activity.

Amount: A$5,000

The Pokies Casino
Safety Index:Low
Submitted: 23 Aug 2023 | Case closed : 07 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia found out upon withdrawal that their account has been closed due to alleged fraudulent activity linked to an unknown email. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

Upon withdrawal I was emailed *screenshot provided* that my account was closed due to being linked to fraudlent activity.

The email they advised was linked is not mine.


-My email linked to my account is my only email address -used to verify my account, I have not had issues withdrawaling previously until now.


I would like my withdrawal then they can continue to close my account




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1 year ago

Dear ursinitay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

Dear ursinitay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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