The Pokies Casino - Player's account has been permanently disabled.

Amount: ??

The Pokies Casino

Safety Index:Below average Submitted: 27 Dec 2023 | Case closed : 12 Jan 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Australia had reported that her account was permanently disabled without her understanding the reason. We, the Complaints Team, had reached out to her asking for additional details, but the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject her complaint.

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tbarber91

Visitor

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4 months ago

My account say permanently disabled and I don’t know why

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Tomas

Complaint Specialist

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4 months ago

Dear tbarber91,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with The Pokies Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

Could you please advise how long were you a player of the casino and when exactly was your account blocked?
How did you learn about your account being blocked?
Do you have any withdrawable balance on your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Tomas

Complaint Specialist

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3 months ago

Dear tbarber91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Tomas

Complaint Specialist

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.