The player from Australia had reported that her account was permanently disabled without her understanding the reason. We, the Complaints Team, had reached out to her asking for additional details, but the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject her complaint.
The Pokies Casino - Player's account has been permanently disabled.
Amount: ??
The Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
The Pokies Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
12 months ago
Dear tbarber91,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with The Pokies Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- Do you have any withdrawable balance on your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
