HomeComplaintsThe Pokies Casino - Player's account has been permanently blocked.

The Pokies Casino - Player's account has been permanently blocked.

Amount: A$491,000

The Pokies Casino
Safety Index:Low
Submitted: 12 Jul 2023 | Case closed : 01 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia has been permanently blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

I've got permanently blocked for what reason

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1 year ago

Dear 1ria993,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify the dispute value (A$491,000)? Is this amount of money being held in your casino account?

Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

No pay out just permanently blocked

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1 year ago

Do I understand correctly that the only issue is that the casino closed your account?

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1 year ago

Dear 1ria993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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