The Pokies Casino - Player’s account has been blocked.

After depositing around 7,000 aud for the day, i used my other bank to deposit do i do not raise to much suspicion with my bank i went back to check and play to find a message i am now banned from the casino for using another account to deposit. What an absolute joke. Can provide screen shoots.

Dear conbalatli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise if you withdrew any winnings from this casino in the past? Was your account verified previously? Are you the only owner of the newly used payment method, please?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear conbalatli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.