The Pokies Casino - Player's account has been blocked.

Saying fraudulent activity and they are not replying to my messages

Dear dougalmacpherson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have not requested a chargeback of any of your deposits?

Also, could you please clarify the dispute value (A$60)? Did you have this amount of money in your casino account when you were blocked?

Thank you very much in advance for your reply.

Best regards,

Kristina

What do u mean by charge back? I don’t think I have as I don’t know what it is. And yes the $60 I had in my account when I was blocked

thanks for your reply it is hopeless to try and chat to them bout it

Thank you very much, dougalmacpherson, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello dougalmacpherson,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite The Pokies Casino to join the conversation and participate in the resolution of this complaint.

Dear The Pokies Casino,

Can you please provide any clarification regarding the fraudulent activity the player has been accused of?

Kind regards,

Adam

The user was banned for making a fraudulent claim with their bank regarding deposits made to the site.

The user is a winning player on the site, currently in profit $1,637.37.

The amount that was removed from the users balance upon closure was $20.32 in real funds along with $30 in bonus funds.

We encourage the user to review the terms and conditions and note that we have placed the user on a globally shared blacklist.

Thank you for your response, The Pokies Casino.

Dear dougalmacpherson,

Can you clarify if you have made claims regarding deposit transactions with your bank, as mentioned by the casino, and if the balance amounts stated are correct?

Kind regards,

Adam

Dear dougalmacpherson,

Please respond to the complaint and address my previous question. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the specified timeframe this complaint will be rejected.

Kind regards,

Adam

Dear dougalmacpherson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear dougalmacpherson,

As we have heard nothing further from you, this complaint will now be rejected. It can be reopened at any time.

Kind regards,

Adam