The Pokies Casino - Player believes that their withdrawal has been delayed.

I submitted a withdrawal of $200 around the 11th January 24 and as yet I have not received it and I am unable to get anyone on live chat first they took it away for about a week ad now it is back I have waited for over 5 hrs and never got a response. I have played here for a few years and never had an issue before normally the withdrawal is paid to me within 24hrs at the most. I am not the only one with this problem on their facebook page there are lots of people still waiting for their money. I don't know why it is happening. It is disappointing as this was my favorite casino to play.

Dear margs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Kristina,

I am happy to inform you that my withdrawal was deposited into my account today. I get what you

are saying about about what may delay withdrawals and it does happen at some casinos. But the reason

for my oncern today is that there were so many other people in the same situation and I thought that

maybe it was shutting down. Anyway as I mentioned before I have played there for a fehelp w years now and I

never had an issue with them before and my withdrawals were always in my account within 24hrs.

Thank you for your advice and thank you to the Pokies.net for the deposit.

Dear margs,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru