The Clubhouse Casino - Player’s struggling to complete account verification.

this one potential scamer casino!!! iam playing here and get win, but when i do verification its so realy make dizzy. should be upload so many selfie, after do one selfie, then they required other selfie again, again and again whit never will get approved and never can do cashout. every time my cashout canceled by them and they required again to upload other selfie, this crazy casino with so many crazy support. just make many reason to not paying my win. Dont ever playing here!!! if you are win will never can do cashout. because although your doc get approved they will required other doc to canceled cashout. will never finish and will never get do cashout!!! THIS SCAMER CASINO!!!!!!

Dear fahrezafrezz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

i have submit all required but always any reason to not approve my selfie, when i submit like they want then other support will say to submit again with other note, not ever get finish!!!

Thank you very much for your reply, fahrezafrezz. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear fahrezafrezz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

they have refund my deposit, although this not fair i think they refund because of i was write review about them. thank you to respond my complaint, i think and i sure although the casino compained about my problem they will not pay my winning.

Has the casino confiscated your winnings and only returned your initial deposit? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Dear fahrezafrezz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.