The Clubhouse Casino - Player experiencing network errors during high-stake games.

I was playing blackjack, the ante was high at 1,000 euro hands. Everytime I would be dealt hands the site would kick me out of the game. I would frantically try to get back to the game and see it was over. Each time this happened, 4 times in a row the result was a loss even though not being able to play or see the result. The bet was not voided. I could not take screenshot as quickly trying to re enter the game. Each time the dealer saying welcome back, as the game would kick me out.

Dear chriswilliamson91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Hi, I have forwarded the details as requested. I know that it's gonna almost be impossible anyway, but I don't know how they get away with cutting players off mid game and losing without seeing what is being played. And then going back to try win back and bring cut off again and shock losing again.

Thank you for your messages.

I checked it thoroughly, but I am afraid there is not enough evidence for us to go on, and based on that fact we'll be forced to reject your complaint.

I fully understand this must be disappointing for you but without proof the bets didn't ought to take place, we stand no chance of confronting the casino.

I would only recommend you try contacting the game provider to request an explanation.

Please let me know if there is any other information we haven't considered, otherwise, we'll close the complaint.

Dear chriswilliamson91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.