The player from India faced issues with withdrawal payments not being processed, despite deposits being taken quickly by the casino. We advised the player to be patient and wait at least 14 days after requesting the withdrawal, as delays could be due to unfinished KYC verification or a high volume of requests. The player was informed that submitting multiple complaints for the same issue was not allowed, and only one complaint would remain open for resolution.
Tez888 Casino - Player's withdrawals are delayed.
Amount: 37,000 INR
Tez888 Casino
Safety Index:Very lowSafety Index
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2.0
Tez888 Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
The withdrawal payment is not being processed. Deposits are taken quickly, but the withdrawal payments are not being given.
Automatic translation:
Public
Public
4 months ago
Dear aminrather68,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
4 months ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain open, so please reply only to that thread from now on. I kindly ask you always to submit only one complaint about each issue. Thank you very much for your understanding.
