The player from India had reported difficulties with a withdrawal that had been requested three weeks ago but had not been credited to his account. The Complaints Team had attempted to understand the issue by asking the player several clarifying questions. However, due to a lack of response from the player, the team had been unable to further investigate or provide potential solutions. Consequently, the complaint was rejected, but the team remained open to assisting if the player decided to resume communication.
Tez888 Casino - Player's withdrawal is delayed.
Amount: 500 INR
Tez888 Casino
Safety Index:Very lowSafety Index
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2.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Dear rahulgarg299,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
7 months ago
Dear rahulgarg299,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
