The player from India had had his winnings forfeited. He had contacted the Complaints Team for assistance, but had failed to respond to their queries for further information about his case. Due to his lack of response, the team had been unable to investigate the issue further and hence, the complaint had been rejected.
Tez888 Casino - Player's winnings have been confiscated.
Amount: 1,000,000 INR
Tez888 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Tez888 Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Dear vipkhehrainder99,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any explanation from the casino as to why your winnings were voided?
Could you please specify if you accumulated your winnings with or without an active bonus?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
