HomeComplaintsTez888 Casino - Player's funds deducted in a single bet.

Tez888 Casino - Player's funds deducted in a single bet.

Amount: 2,126 INR

Tez888 Casino
Safety Index:Very low
Submitted: 31 Mar 2024 | Case closed : 30 Apr 2024
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

6 months ago

The player from India had complained that his deposit was not reflecting in his wallet and an amount of 1126 INR had been deducted in a 3£ bet. He stated that he had made two deposits of 1000 INR each, one of which did not appear in his account. He had also mentioned that there was no bonus involved and it was solely his deposited amount. Despite multiple requests from the complaints team for the player to provide his deposit and betting history for further investigation, the player did not comply. Consequently, the complaint was rejected due to lack of necessary information.

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7 months ago

My whole amount(1126) is deducted in 3£ bet

And before my deposit is not shown in wallet

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7 months ago

Dear rahulgarg299,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Tez888 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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7 months ago

Sir my deposit is not shown in wallet

And in 3£ bet how 1126rs amount deducted

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7 months ago

I share screenshot also but no help and live chat support reply in half an hour of one chat

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7 months ago

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7 months ago
Translation

You can help a little

Automatic translation:
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7 months ago

Are u help to solve the problem??

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7 months ago

Dear rahulgarg299,

Can you please forward the deposit history from the casino? If the deposit did not appear on your casino account, with what balance did you play - was it a bonus?

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7 months ago

I deposit 2 times 1000rs

One deposit not come in wallet and other one is deduct all wallet balance of 1126 rs in 3 £ bet

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7 months ago

this deposit not come in my wallet

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7 months ago

There is no bonus only my wallet amount used

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7 months ago

Tez888 is totally fraud site plzz frend not play here otherwise u also lost ur money

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7 months ago

Dear rahulgarg299,

Please forward the requested deposit history and your betting history to nikolas.b@casino.guru.

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7 months ago

Dear rahulgarg299,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Tez888 IS TOTALLY FRAUD COMPANY

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7 months ago

Now my wirhdrawl not come last 15 days

even they approved same day but still not come in my account

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6 months ago

The complaint will be now rejected as the player ignored our request and fail to provide the requested information to us. The player can reopen the complaint by forwarding the deposit and betting history to above given e-mail address.

Regards,

Nick

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