The player from India had reported that his deposit of Rs. 30000 on 16/03/2024 had not been credited to his Tez888 casino account and that customer support had been unresponsive. We had advised the player to contact his payment provider for an investigation, as the casino would have had limited ability to assist in this case. We kept the complaint open for a month for updates. The player later confirmed that the deposit amount had been received. We then marked the complaint as 'resolved'.
Tez888 Casino - Player's deposit has not been credited to his account.
Amount: 30,000 INR
Tez888 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Tez888 Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
I have raised a request for deposit of rs, 30000 on 16/03/2024, 2:43. Amount has been deducted from my bank wallet but not credited in my tez888 wallet. Customer support team is not supporting. this is not a genuine site.
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8 months ago
Dear manjulasingh7777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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7 months ago
Dear manjulasingh7777,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Dear manjulasingh7777,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
