The player from India encountered an issue with his casino account, which had been disabled. The Complaints Team attempted to assist by requesting further information regarding the player's KYC verification and account activity. However, due to a lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.
Tez888 Casino - Player’s account is disabled.
Amount: 1,100 INR
Tez888 Casino
Safety Index:Very lowSafety Index
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1.7
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Dear bkboys54,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you passed the full KYC verification?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
Did you receive any email after your account was disabled? If so, kindly forward it to me at veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
4 months ago
Thank you for the email with your identity documents. However, could you please also answer the questions I gave you in my first response?
