The player from Chile has requested three withdrawals over the last week. They have been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Player’s withdrawals have been delayed.
Amount: $2,801,098 CLP
Jorsh139
Submitted: 18 May 2021 | Case closed : 03 Jun 2021
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good afternoon, I have 3 pending deposits to my bank account.
1.-401.098 (May 13)
2.- 1,300,000 (May 16)
3.- 1,100,000 (May 17)
I have sent many emails without news, I appreciate you can help me with my payments as soon as possible. Thank you.
Automatic translation:
Public
Public
3 years ago
Dear Jorge,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Lastly, could you please advise the exact URL of the casino website?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
