The player from Ohio had had a withdrawal in review for three weeks, despite having completed the KYC process. The casino had not responded to any communication attempts. Through the course of the complaint, it was discovered the player had been playing on an app, not the actual Lucky Legends online casino. As such, we were unable to mediate the issue due to the nature of the platform the player used. The complaint was consequently rejected.
test - Player's withdrawal request remains unanswered.
Amount: $260
test
Safety Index:Struggling casinoSafety Index
We use the Struggling casino rating to identify smaller casinos that didn't manage to reach a large number of players or higher revenues even after being on the market for a relatively long period of time. It doesn't necessarily mean they are bad, but there might be issues if you want to withdraw big winnings.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
I have completed the KYC and they even deposited a dollar in my account after to make sure it worked. Though when I actually tried to redeem nothing it says my redemption is still being reviewed . They have not responded to any of my messages and I had to search for an email address online to email them and still nothing. I just want the money I won.
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5 months ago
Dear tentacles8888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you accumulated your winnings with the help of a bonus?
- Do I understand correctly you deposited a minimum qualifying deposit to verify your payment method?
- Could you please share a screenshot of the transaction as it appears in your casino account with the status visible?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
It was not with a bonus. Here is a screen shot from my bank with one of the deposits. Unfortunately I can’t find a purchase record on the app itself. 
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5 months ago
I also found a few emails from them one is my redemption request and the other is one of my deposits.
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5 months ago
Could you please share a screenshot of the casino website with a link to the website visible?
Could you please forward the email you received from the casino when creating your account, or the email notifying you about the status of your withdrawal request you referred to earlier? I apologize for the inconvenience.
Please forward the information to my email at tomas@casino.guru
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5 months ago
Thanks for your email.
Dear tentacles8888,
Please understand the app you played on is not the legitimate Lucky Legends casino that we reviewed on our website.
Please understand casino apps and social casinos are not part of our database, and therefore we can't mediate issues with them.
I apologize for any lost time and the disappointing result of your complaint, however, we have no option but to reject it.
I wish I could be of more help. Please do not hesitate to contact us if you run into issues with any online casino in the future.
