The player from the US had requested a withdrawal from an online casino a month prior. The request had been approved two weeks later, but she had not received the funds yet. She had not made any successful withdrawals from this casino in the past. The casino was possibly part of the Ace Revenue Group However, the player was unable to provide definitive proof of the casino's affiliation. As a result, we could not mediate the issue effectively and had to reject the complaint.
Player’s withdrawal is delayed.
Amount: $1,000
Posh casino
Submitted: 31 Aug 2023 | Case closed : 02 Oct 2023
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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8 months ago
Long withdrawal time. A month since withdrawal request. And 2 weeks since withdrawal "approved"
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8 months ago
Dear 57m5m98j9r,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?
Could you please forward your recent correspondence with the casino to my email? My email is tomas@casino.guru
Could you please indicate the website of the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Dear 57m5m98j9r,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Poshcasino.com I’ll attach some conversations I’ve had with them No i have never made any successful withdrawals with them
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7 months ago
Could you please confirm which casino the VIP room operates under? Please understand it's impossible for us to mediate any issue with a VIP room website. Please check which casino the website operates under. Check the email from the casino where you were invited on the website and let me know.
I'll await your reply.
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7 months ago
I’m not sure I tbjnk Ace revenue group?? I just read that online lol. I don’t have the invitation email anymore but tbey are closely linked with sunriseslots.com because there is a "Sofi Mendez" who emails me from both sites???? Lol
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7 months ago
Could you please forward the invitation to join the Posh Vip room you received to me, please? My email is tomas@casino.guru
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7 months ago
Dear 57m5m98j9r,
Thank you for the information. In this case, The casino representative explained the casino is not part of their casino network in a related complaint: https://casino.guru/captain-jack-casino-player-s-withdrawals-have-been
Without confirmation that the casino belongs under a specific casino or a casino group, we cannot effectively mediate the issue and we'll be forced to reject the complaint.
Unfortunately, the information you submitted doesn't point to any casino in particular, so there is no clue for us to pursue.
I recommend you try to solve the issue directly with their support, as we don't have them in our database due to being a VIP Casino that works on an invitation model.
I am sorry I could not be of more help on this occasion. Due to the reasons mentioned above, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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