Player’s withdrawal is delayed.

I was playing through this lady Lotus grut playing firekerin and I asked her at the beginning when I started playing with her. What is the minimum I cash out and what is Max? I can cash out she told me the minimum was 80 and the maximum was 100 so I played with her rules and then I got 100 and I wanted to cash out and now she has dodged me and not returned. Any of my calls won't pay me when she's online and I get online. She goes off-line.

Dear codihott33,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue. I’m afraid I will need more information regarding your problem. Please could you elaborate?

• Could you please provide a screenshot of the website you were playing at?
• Could you please share your communication with customer support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear codihott33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.