test - Player’s struggling to withdraw her winnings.

Dear Жанна,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you withdrawn any funds from this casino in the past? Have you uploaded any personal documents to your casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I would strongly recommend against paying any other processing fees.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela! Thank you very much for your prompt response to my complaint. Previously, I did not withdraw funds from this casino. I did not upload documents to my account in the casino. Best regards, Jeanne.

Thank you, Жанна, for your reply. Please forward any relevant communication between you and the casino to petronela.k@casino.guru.

Petronela, good afternoon! There were no more correspondences with the casino. The technical support of the casino blocked me, it became impossible to resolve the issue of refunding my money. Therefore, I filed a complaint with your company. If you need screenshots of the entire casino transfer from the moment I made a deposit, I will provide. Best regards, Jeanne.

Dear Жанна,

Could you please confirm that this is the correct casino?

https://euro.grandfortunecasino.com/

Thank you very much, Жанна, for providing all the necessary information. I have switched the complaint from Fonbet Casino to Grand Fortune Casino and will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Petronela, good afternoon! Thank you for participating in my complaint. I really hope that the issue will be resolved in my favor. Best regards, Jeanne

Hello Жанна,

From now on, I’ll be taking care of your complaint. To confirm the name of the casino your complaint is about, could you please provide the domain/the link you used to access the website of the casino?

Andrey, good afternoon! Here you go: @fgcasinobot Best regards, Jeanne.

Thank you, Жанна, but unfortunately, I can’t seem to be able to locate the casino/service based on that information.

Could you please advise how did you find out about it?

In addition, could you please check the following links and let me know if any of them redirect you to this casino?

https://www.fonbet.ru/

https://www.grandfortunecasino.info/

Thank you in advance.

Andrey, good afternoon! Found the link I visited: https://t.me/fonbet_casinorobot?start=11976 . Then it was Fonbet Casino. And on November 13, 2021, it notified: ✅Dear users, our casino is transferred to the ownership of the international gaming holding FGC, having passed all the checks of gaming commissions, we are proudly included in the list of the best casinos of its kind🔝🔝🔝

✔️This casino bot passes under the new brand FORTUNE GRSND CASINO - @fgcasinobot 👈

🙌We try and grow for your pleasure, for a profitable and pleasant pastime🎲

Move to a new bot

⏩ @fgcasinobot 👈

⏩ @fgcasinobot 👈

⏩ @fgcasinobot 👈

⚠️Specify / start and enjoy big wins with FGC🎰. Best regards, Jeanne

Dear Жанна,

I sincerely apologize, but from what we’ve been able to find out based on the information you’ve provided, the service you used appears to be some sort of an internet scam that acts as an online casino.

That being said, I’m afraid we will not be able to help you.

I strongly recommend only playing in known online casinos that have received at least a ‘Very good reputation’. You can find the list of the recommended casinos [here].

I’m sorry I couldn’t be of more help.

Dear Andrey, hello. At the time of the game, I understood that Fonbet casino is a legal organization, which later passes into the possession of the international gaming holding FGC-

FORTUNE GRSND CASINO. As if everything is transparent. And in fact? Are scammers operating under the FGC brand? It turns out that the international gaming holding FGC already knows and cannot prevent their fraudulent activities? @Fgcasinobot continues to run. Weird. It’s a pity that they couldn’t help me.

Dear Жанна,

I’m afraid that the information provided by the service was simply made-up to deceive people. As far as I’m aware, there’s no organization or authority name of which in abbreviated form could be ‘FGC’. Considering everything you described as well as all the facts that can be looked up on the Internet only suggest that you’ve become a victim of a scam, unfortunately.

That being said, I strongly advise you only choose online casinos that have been reviewed and received at least a ‘Very good’ reputation.

I hope you never come across a problem like this again. As explained earlier, we will now close this complaint as ‘Rejected’.