test - Player's bets are unwarrantedly refunded causing losses.

Since there was no corresponding casino site, I asked them to choose a random site, and the site was Fortuna Casino. I was playing Evolution Baccarat at Fortuna Casino and increasing the bet if I lost, but suddenly it said that my bet was rejected and my money was returned when I started playing, and this happened twice in a row. I lost a lot. Both times I bet a little over 90,000, and the first time I won with a 4x multiplier, and the second time I won with no multiplier. It would be strange to lose money due to an error like that even though I was watching the flow, so I would like to have a guarantee for this. The email address registered on this site ([removed by Casino.Guru admin]) is not working well and may not be received, so I would appreciate it if you could send me an email to [removed by Casino.Guru admin]. I asked for confirmation from the site and a guarantee, but when I contacted them, they didn't get back to me, and when I chatted and asked them about this, even though it was marked as read, they didn't reply for several hours, so I was left with no response. Please help me. I posted a message when one of the photos came out. It says I don't have enough money, but I only have a few dozen yen left in my balance, so this is impossible. This is not the case this time, but the other party previously acknowledged that this was a problem and asked me to send an email from the Evolution website regarding a refund, but there was no response either. In the other photo, I have pasted the data from just before I made this bet.

Dear 6sbw78q8ms,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xSlots Casino.

First, please note that notifications regarding the complaint are sent to your registered email on casino.guru If you happen to have issues receiving them or you have issues replying to my complaint, please contact me at tomas@casino.guru referring to this complaint (ID 96036) and I'll post your reply.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested a gaming history from the period you encountered the issue?
• Which of the bets on the screenshots were supposed to be won? Are these bets identifiable by ID of the game round?

Also, please understand that if your bet was rejected and the bet amount wasn't accepted (no money was lost) we won't be able to assist you, as bets can be refused for a multitude of reasons, not related to the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Also, please specify the casino website link, since there are multiple possibilities for 'fortuna casino' in our database. Thanks in advance.

The screenshot does not show the bet amount. I'm betting after the top. The same thing happened to me before and I filed a complaint, but since Evolution acknowledged the fault, I was asked to send a warranty email to Evolution, but I didn't receive a reply after over a week, so I contacted them via chat. When I persisted, he blocked me from chatting. At that time, the amount was low, but this time it is so high that I cannot forgive it. Please do something.

Please be advised that in order to contact the correct casino, we'll need you to be more specific in identifying it. Please share a screenshot so we can identify which casino the complaint is about, link the website of the casino here, or send me the information to my email at tomas@casino.guru

Kindly send me your correspondence with the casino as well.

Dear 6sbw78q8ms,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.