Player’s account verification for withdrawal is delayed.

Hi i am trying to witdraw they sent an email to certify the account it is not working and they sent a code to my cell and i do not receive it. I sent them an email stating this and a pdf of my bank account and a screenshot of my cell infos, i did not received an answer from them.

Dear denisesauve934,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue.

Could you please specify the URL of the casino this complaint is about?

Have you received the confirmation email of your account to your email address? Kindly describe in more detail what you mean by saying that it is not working.

Do I understand correctly that your account has not been verified yet?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear denisesauve934,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.