SpinCity Casino - Player’s account has been closed and winnings confiscated.

ive been playing on sin.city casino abount a month, i have already made withdrawals and verified my account, but now they have closed my account saying this "Your account was blocked because of "9.5. If, in our sole determination, we have reasonable suspicion or evidence that an account, or group of accounts, are being operated systematically (for example, employing specific wagering techniques or wagering as a group)." i have done so such thing and have abided by all their rules, they have closed my account and stolen over 14000 cad from me

Dear Bobara99,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a link to the website in question?
• Could you please advise when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino containing the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

yes the website is spin.city

they closed my account on the 27th of september 2024

i played slots and used a bonus that they offered me to achieve the balance

they did not send me and emails or reply to me , they just closed my account and a message appears when i try and log in which i will email to you directly

Thank you very much, Bobara99, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Bobara99, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite SpinCity Casino representative to join this conversation. 

Dear SpinCity Casino, could you please provide more information about this case? 

Looking forward to your reply.