The player from Germany faced issues with the casino's payment provider, as they experienced a 6-week wait for a deposit to be credited. The issue was later resolved after the player confirmed the payment had been credited.
Player reports delayed deposits causing frustration.
Amount: €25
Spinline Casino
Submitted: 16 Sep 2024 | Resolved : 18 Sep 2024
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 days ago
Public
Public
4 days ago
Translation
Hi,
This is the second time I've had issues with the casino and the payment provider. It claims to be an instant transfer via bank, which is complete nonsense.
The last time, I had to wait 6 weeks for my money.
I have pointed out to the casino at least 10 times that this provider has nothing to do with instant transfers.
This casino is a total scam, and I would ask you to look into it.
Automatic translation:
Public
Public
3 days ago
Dear nix1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your bank regarding this issue?
- Could you please specify when you made a second deposit? Could you please post a screenshot of the deposit transaction as it appears in the transaction history in your player profile?
- Please could you forward the payment receipt and any relevant communication between you and the casino to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
2 days ago
Dear nix1,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
