The player from Germany had won $280,000 at Orebun Casino but faced a requirement to deposit 0.004 bitcoin for verification before making a withdrawal. She questioned the legitimacy of this requirement and suspected it might have been a scam despite winning using a registration bonus. The Complaints Team had extended the communication period for her response, but as she did not reply, the complaint was rejected due to a lack of information for further investigation.
Player is concerned about potential scam related to withdrawal.
Amount: €280,000
Orebuncasino
Submitted: 07 Nov 2024 | Case closed : 21 Nov 2024
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
This isn't a complaint in the usual sense...
I won $280,000 at Orebun Casino... to make a withdrawal, they require me to deposit 0.004 bitcoin for verification and protection of my account.
Can this really be true??? I won using an €800 registration bonus... no withdrawal limit... my winnings + deposit should be in my account within 30 minutes after withdrawal... is this a scam...???
Automatic translation:
Public
Public
1 month ago
Dear connyb6969,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please provide the link to the casino where you’re experiencing difficulties?
Could you kindly specify what type of bonus you activated and played with? Was it a free bonus or a deposit bonus? Ideally, please send a screenshot of the bonus, or, if you received it in a promotional email, forward the offer to me at veronika.l@casino.guru.
Have you made any deposits at this casino before?
Has the casino specified that the deposit amount they require for you to be eligible to receive your winnings is exactly 0.004 BTC?
Please note that licensed and reputable casinos do not typically require such high deposits to process a withdrawal. If you’re being asked to deposit a significant sum (around €280), it’s likely that the casino may not be legitimate and it's a scam.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
