Player didn't receive a loyalty bonus.

https://iplwin.com

Above is the casino i am facing issues with they give monthly bonus out to the vip users i have been on the casino for almost 2years , there is a condition if users doesn't deposit for more then two months will be not eligible for the monthly bonus

I have deposited on 14/07/2023 today is 11/09/2023 when we receive the bonus they are denying the bonus telling me that it has been more than two months system cannot calculate wrong while you can clearly see in the screenshot my last deposit

That is all my problem i am attaching the screenshots

My id on platform is fazila89

Dear fahcel998,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance loyalty bonuses represent for players, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

We sincerely appreciate your understanding of the situation and apologize that we couldn't be of more help.

Best regards,

Tomas

Thank you for your response,

Its ok, if you can't help me out in this matter

You can close the complaint

Thanks for your reply. fahcel998.

We'll close the complaint as per your request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help. 

Best regards,

Tomas

Casino.Guru