Player complains that they didn’t receive Free Spins.

Hallo

Es geht um den willkommens Bonus Freispiele habe 30.00 Euro eingezahlt habe dann den willkommens Bonus genommen den Bonus habe ich bekommen aber nur 50 Freispiele erhalten aber es fehlen noch 50 Freispiele habe schon mehr mals angeschrieben und ein snapshot gemacht das ich eingezahlt habe

Gruß Ralf

Dear Keksbacke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? Have you tried to communicate this issue with the casino directly? Did you receive any explanation why your Free Spins haven’t been activated?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Lastly, please forward the exact URL of the casino website.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Keksbacke,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.