The player from India could not access his account on what he claimed to be his BC Game account receiving a 'user account risk' message whenever he tried to log in. He was seeking assistance. We requested additional information from the player, including details about the disputed amount and any contact with casino support. However, the player failed to respond to our inquiries. As a result, the complaint was rejected due to lack of response.
test - Player can't access his account.
Amount: 2,900 INR
test
Safety Index:Struggling casinoSafety Index
We use the Struggling casino rating to identify smaller casinos that didn't manage to reach a large number of players or higher revenues even after being on the market for a relatively long period of time. It doesn't necessarily mean they are bad, but there might be issues if you want to withdraw big winnings.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
My account I'd is **** is bc game , my account not open , just I open my account then show me "user account risk ", plz help me
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6 months ago
Dear lokeshsoni017,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
- What does the disputed amount (INR2900) refer to in this situation?
- Have you contacted casino support regarding the issue? With what result?
I will be waiting for your reply patiently.
Best regards,
Tomas
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5 months ago
Dear lokeshsoni017,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
