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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Unfortunately, the player has not responded to our messages and questions. Co... 9 months ago
Dear edox54,I'm glad to hear that your issue has been resolved successfully. ... 9 months ago
Dear ncgruenje,I contacted the casino representative and have bad news. Bet24... 9 months ago
Dear joelkolos01,I contacted the casino representative and have bad news. Bet... 9 months ago
Thank you for letting me know. We’ve rejected this complaint as per the playe... 9 months ago
Dear Denise31,I'm glad to hear that your issue has been resolved successfully... 9 months ago
Thank you very much, christofan4, for providing all the necessary information... 9 months ago
Thank you very much, treefiddy1111, for providing all the necessary informati... 9 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 9 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 9 months ago
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