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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear Monique, I apologize, but since we haven’t received any response from th... 2 years ago
Hello Andreii109,the casino provided us with supporting evidence in your case... 2 years ago
Hello all,We appreciate the casino's act of goodwill to credit Anto1318 the a... 2 years ago
Dear NielsGambling,I am very sorry about the whole situation, unfortunately, ... 2 years ago
Even if we’ve assumed that the issue has been resolved, without confirmation ... 2 years ago
Hello,The casino provided us with evidence that two accounts were funded by t... 2 years ago
Hello all,We've reopened the complaint per the casino's request.The casino pr... 2 years ago
Hello Tobias111, and thanks for the confirmation.As the complaint has been su... 2 years ago
Hello all,Even if we’ve assumed that the issue has been resolved, without con... 2 years ago
Hello all,Unfortunately, we’re rejecting this case because the player hasn’t ... 2 years ago
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