Lucky Hippo Casino - Player is experiencing difficulties withdrawing their winnings.

Cleared my bonus now they refuse to pay

Dear malmal40,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. Looking forward to hearing from you.

Best regards,

Tomas

My account was fully verfied there claming cis im australian i now have to play the bonus throught again even but i cleared it no thanks i dont deal with con artists and liers im gonna leabe there casino im.a straight shooter my screen shot speaks for its self

Dear malmal40,

Have you been advised why you need to wager the bonus again? Is the bonus you need to wager a deposit bonus or a no-deposit bonus? If there is any relevant communication with the casino, please forward it to tomas@casino.guru

25- Players from Europe, Asia and Australia: All Bonuses and Promotions require double wagering play through prior to cashing out or processing any withdrawal request. Any winnings that do not comply with the required doubled playthrough for any given bonus, will be void.

this casino app has this loop hole so if u cash out the no depoist bonus they can just say u need to wager double it was never even told to me i wager the whole bonus and now suddenly this rule appears outta thin air

this will be anthor casino i will say bye to i dont work with fool or scammers lol and why do u want me to email u lol i got nothing to hide i want all ur members to see the casino that are dodgy and witch ones are not im talking out here

I understand your frustration malmal40.

Did the casino void your winnings or did they let you complete the wagering of the bonus?

They are currenttly asking me to wager my bonus again 2000 or so more dollars guess i try if i miss i just shut my account off

Thanks for your reply.

Please understand that bonuses can have different wagering requirements for different jurisdictions. It can be frustrating, but we don't consider it unfair.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

guess so bro this case is closed close it up

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.