TCL99 Casino - Player’s winnings have been confiscated.

I deposited $20 of my own cash and win around $400 so I withdraw the $400 tcl99 then message me saying I'm using multiple accounts or something similar and my $400 is forfeited this is not true I can provide any proof needed phone history whatever the refuse to pay me my $400

Dear djfrigo1908,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you activated any bonuses while playing in the casino?
• Do you have any connection to any of the names on the screenshot the casino representative showed you in their messages to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear djfrigo1908,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.