Rafael won €55 at the Tangies Casino, made deposit and contacted casino support. He was informed that the minimum withdrawal amount is €100. Afterwards, he lost the whole balance and found out that minimal withdrawal was €50. Player has a proof to support his claims.
Tangiers Casino - Inaccurate information from the casino support.
Amount: €70
Tangiers Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Good afternoon, I won 55 € and a few cents with a bonus at the Tangiers Casino, and after that I validated the bill and later it was today I made a deposit of 15 € which left me with 70 € and a few cents. I tried to withdraw the money and said I had to validate the account and make a deposit, so I texted the casino where they told me that the minimum to withdraw was 100 € and that in order to withdraw the money I had to play until 100 € I tried my luck and couldn't and then went to see the withdrawal forms and says there the minimum is 50 €, and I lost 70 € because of the wrong casino information. How will I get back the 70 €?
Automatic translation:
Public
Public
4 years ago
Hello, Rafael.
Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. Have you contacted casino support about this issue? Did you receive any form of compensation?
Best regards, Jozef
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