Tangiers Casino - Delayed withdrawal.

After begging by email to 'accounts' and 'support' at TANGIERS CASINO as to where my 3000 dollars withdrawal request is in the process- I finally got an email yesterday to say my funds will be in the bank today. Under Tangiers Casino 'terms and conditions', even though I originally placed the request on the 18th August 2019- I had to follow a long drawn out process in their system to first be identified and then be approved for the payout. I eventually passed their approval process officially by email on the 27th of August. 2019.  Tangiers Casino states that my 3000 dollar withdrawal request funds should be in my bank between 5 and 7 days. Even though I was originally told between 3 and 5 days. With day 7 nearing to an end, sadly I still see no sign of the funds in my bank account. They have my correct bank details and even a bank statement with it all on it. I believe This represents a violation of Tangiers Casino terms and conditions. And no hope of ever seeing the money that I won in honesty and good faith. Deposited much more than I asked ot withdraw. Won fair and square.

Hello, Shaleen.

Thank you very much for submitting your complaint through our website. Have you contacted the casino support about this issue? Is this your first withdrawal in Tangiers Casino? 

Please, be aware that in some cases the casino launches a deep verification process, which can take some time (this procedure is needed by law to prevent money laundering and frauds).

Regards, Jozef

Hello, Shaleen.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

Best regards, Jozef

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.