Talismania Casino - Player's withdrawals are delayed due to verification issues.

I have made a deposit through the Paysafe account of 50 euro and won 3000 euro without get a bonus. I requested 6 withdrawals of 500 euro, of which 4 were made and 2 are pending from 5/8/2024. However, two weeks ago they asked for account verification. So I uploaded any file they asked me for, although I had a lot of problems because at one point they asked me the same things over and over again. Now we got to the point ,they asked me for a transaction history pausafe from 3/7 to 3/8 and I upload the file they asked for but they reject it with the excuse that I only have one exchange during that period. And I explain to them that I did not use this payment method often during that period. I have uploaded the same document more than 5 times and they continue to reject, I send an email and get the same answer. I took the initiative to upload the whole of 2023 until 3/8/2024 so that they understand that it is an active account and they rejected it again. I explain to them that your job is to examine whether the deposit was made and the reciept and that it doesn't matter if I've made one or more transactions. I never got an answer. I'm uploading my transaction history and any other records you need will be at your disposal. As long as the incident is resolved

Dear foukariaris,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify how many deposits you made to the casino?

When was the last time you sent your PaySafe account statement to the casino for verification? Do you use this account for anything other than casino transactions?

What method have you requested for withdrawing your winnings? Is that payment method verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I made on 1/8/2024 via paysafe account,15/8/2024 via mastecard,16/8/2024 via mastercard and 3 on 19/8/2024 via mastercard.I sent 5 times from 27/8/2024 until today and on email 4 times until today but again and again rejected.I use paysafe account to deposit money and buy steam games,riot games and play sometimes in other casino.I requested withdraw via mastercard and yes is verified.

In the PaySafe statement you sent me, there are only two transactions: one for 50€ that was received into your account, and this amount was immediately sent to the casino. Could you please specify who is the owner of the payment method ending with 5562 from whom you received the 50€?

The number you refer to, 5562, is a 16-digit card number that I bought from a store and then put it on the Pausafe website so that they would credit me the 50 euro. That is, a prepaid card of 50 euro.I would also like to make an UPDATE. I was sent an email stating that my account is fully confirmed and they made a deposit of 500 euro and another deposit of 500 euro is pending.

UPDATE!!!!I would like my complaint to be closed because they also deposited the rest of the money.Thank you very much to both you and the casino if they saw my complaint.

Dear foukariaris,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru