Talismania Casino - Player’s withdrawal is delayed.

I requested a withdrawal of €150 as stated in their terms and conditions, which specify that acceptance takes 3-5 business days. Unfortunately, the withdrawal is still pending even after surpassing the time limit.

Dear Michicirillo90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good morning,

I'm waiting for these 14 days even if they seem a bit too much given what is stated in their terms and conditions.

I understand your frustration with the long waiting times. However, as I mentioned in my first reply, the processing times are often not solely within the casino's control. The delay may be caused by several external factors that the casino cannot influence.

Have you received any update regarding your withdrawal request? Have you received your winnings by any chance?

Good morning,

Unfortunately, to date, no withdrawals have been credited to me.

Thank you for letting me know.

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with customer support regarding the delay in your withdrawal?

Dear Michicirillo90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for the help but I managed to solve the problem.

Dear Michicirillo90,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru