The player from Italy faced a delay with a withdrawal of 63 euros made on August 9, as the casino had repeatedly told him to wait for resolution over the past week. After several communications in which the player expressed concerns about the status of his withdrawal and reported a confiscation of part of his winnings, the Complaints Team noted that the player did not respond to their requests for additional information. Consequently, the complaint was rejected due to lack of response.
Talismania Casino - Player’s withdrawal is delayed.
Amount: €63
Talismania Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 days ago
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1 month ago
Translation
On August 9, I made a withdrawal of 63 euros. However, after a week, I went to the chat, and they keep telling me the same thing: to wait. It's been a week, and this all seems very strange to me.
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1 month ago
Dear angelocasadibari1981,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 month ago
Translation
When I opened your account, the first thing I did, because I'm not inexperienced, I have a lot of online accounts, I went to see how the account was verified, on the verification item, once pressed it appeared, the exact words "does not need any verification". So Miss Kristina, do me a favor, do not talk nonsense, I repeat that in any online platform that I have played, I have never had these problems, so I await a more serious and acceptable response where you really explain to me the problem for which the withdrawal has not yet been processed correctly. I await your response.
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1 month ago
Thank you for your reply, angelocasadibari1981. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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1 month ago
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If you go and read the terms and conditions of withdrawals in point 6.15, it is written that once the withdrawal request has been made, you have to wait 3 working days from the day after the request, for me it even took 5.
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1 month ago
Dear angelocasadibari1981,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
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we have arrived at the 23rd of August but the money has not yet arrived in my bank account
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1 month ago
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Today August 23rd my withdrawal has not yet arrived
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1 month ago
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5 working days have passed but the money has not arrived yet
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1 month ago
angelocasadibari1981, please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
- Did you accumulate your winnings with or without an active bonus?
Thank you.
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1 month ago
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out of 63 euros withdrawn in btc, they only gave me 40 euros in btc, I tried in chat they always tell me to wait
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3 weeks ago
Could you please clarify what happened with the remaining balance? Is it still in your casino account or did the casino confiscate it?
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2 weeks ago
Did you accumulate your winnings with or without an active bonus?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
