The player from Finland is facing challenges with account verification as the casino repeatedly rejects their bank statement submitted in PDF form, claiming it has been edited. The player asserts that the document is original and is directly obtained from the bank.
Talismania Casino - Player’s account verification is delayed.
Amount: €2,350
Talismania Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Talismania Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 14h 30m 17s
Case summary
9 hours ago
Public
Public
yesterday
Translation
I have been trying to verify my account.
They have requested a bank statement from 10.10.2024 to 10.11.2024.
I have sent this PDF document to them twice.
It has not been accepted even though the PDF is in its original form.
In the chat, when I asked about this, they told me the file was edited and not in its original form.
The transaction history I've received directly from the bank, so the PDF is in its original form.
Automatic translation:
Public
Public
9 hours ago
Hello tinppa,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Talismania Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
tinppa has 6d 14h 30m 17s to reply
