Sxvegas Casino - Player’s questioning wagering requirements.

I made a deposit at SX vegas.com and after 20 minutes 30 minutes of not saying my deposit I called the casino to find out where it was and after being accused of making repeated deposits of the same amount which was not true she ended up seeing where the air was and told me that I would have it in 2 to 3 minutes which happened. Then she asked if I wanted a bonus and I told her I was so upset with the casino I wasn't sure I wanted one and then I got off the phone with them and got on the website logged in and opened up the chat where Zara who was on the phone with me was also in the same chat I asked what the cheapest playthrough was and she responded with 10x I asked her so I would have to play $490 in order to meet my playthrough and she responded with yes that is correct I then said okay I will take that bonus she said so I shall add that bonus I responded with yes I go into a slot and after playing some big hands just to get rid of that playthrough I felt that I played enough and I went to the chat to ask if I met my playthrough and Ray s tells me that my playthrough was over $3,000 and I've only played like $500 of it and that is not correct because me and Zara agreed that it was a 10x playthrough not a 300 x play through. I asked to see the transcript for him to show me where I said I wanted the bonus of 300 and he shows me the transcript of the conversation that we had where we did not discuss anything remotely close to 300 it was 10x he then tells me that I'm lying and the proof is right there which there is no proof the proof was exactly the story that I'm saying it's like they're looking at a completely different chat that isn't there so upset by this I call the phone number and as soon as I asked to speak with the supervisor I get hung up on I call back and then they don't answer the phones at all completely unprofessional. I get back into the chat so I can get the same transcripts that Ray showed me to add to this complaint to show proof that what I'm saying is accurate and Karen tells me that she will not give me any transcripts because I stated that I wanted to file a complaint because I was being mistreated here and I felt that it warranted a complaint and I thought I had the right to make a complaint and they're telling me that I do not and that's the end of the conversation that after that point they say can we help you with anything else it's like it's not even a conversation it's so unfair this casino doesn't deserve to be around to take advantage of people you can't switch up bonuses on people that they didn't agree to that's why there's a box there to click on when you agree to something. but I've met my playthrough on my deposit and there's $100 in my account and I want it withdrawn and I want my account closed because I will never play there again lesson learned. Mark is also my account manager there and they're refusing to let me speak with him also. It feels like the patients are running the asylum I can't get any help anywhere. I'm a multiple attempts to get the transcripts to add to this complaint and I was denied each time I wasn't even offered transcripts at any point in the chat.

Dear MANfromNANTUCKET,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact promotional offer you have received? Additionally, any relevant communication, ideally along with your game history, can be forwarded to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear MANfromNANTUCKET,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.