Swift Casino - Player's withdrawal is delayed.

So I made a withdrawal on the 31st December my account is verified and no bonus was used to win this money .. So for the last two days the withdrawal has been pending and when I speak with the live chat they say it’s normally processed in a few hours and they are checking my verification details.. It really bugs me when a casino holds onto a withdrawals for no reason but happily take my deposits instantly.. I would be grateful for some advice please..

Dear Jassyjoo12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

My account is already verified and it wasn’t a bonus so there is no excuse for a delay as most casinos pay within a few hours not days these days and for you to say wait 14 days is quite unacceptable I won’t wait 14 days when my deposits are accepted instantly. I do appreciate you trying to help but by writing to me asking me to wait only encourages the casino to delay payment

I fully understand your frustration, Jassyjoo12. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello and good Morning,

I have now received the withdrawal but now have another problem with swift casino I am now not able to make a withdrawal there website won’t let me on my personal page I press withdrawal and nothing happens I have £120 that I am trying to withdraw I have written emails and left messages on live chat with no response.. I really need this money it’s so frustrating I have asked if they have technical issues but no response yet

These are the screens I get when trying to make a withdrawal I really hope you are able to assist as this can’t be legal every other function on the website works perfectly

Two emails I’ve sent to the casino with no replies I tried to screenshot the live chat conversations but they have been cleared

I’ve also left a message on their Facebook page

Dear Guru Agent, I am extremely frustrated as don’t seem to be getting anywhere who ever heard of a casino that doesn’t let you withdraw apparently there are no restrictions on my account I don’t have any bonuses but I still can’t withdraw I’m at my wits end trying to actually speak to someone at this casino this has been going on for days now and I need this money I guess they are hoping I will play it through…

After much frustration I have played through my winnings as I felt hopeless and didn’t think I would ever receive the winnings .. My feelings are that had I been able to withdraw the money would be in my bank account and because I was prevented I feel the casino is responsible for my loss.. I would be grateful if you could look into this because it should be allowed to trade.. I am so sad but casinos always win

Hi Jassyjoo12,

Unfortunately, given that you have played through your winnings, there is limited assistance we can provide. It's crucial to understand that players bear sole responsibility for their accounts, active balances, and all wagers made. As a suggestion for the future, exercising patience and waiting for the casino to process your winnings, instead of depleting the funds and subsequently seeking a refund, is strongly recommended. Once the winnings are lost, our ability to intervene becomes limited.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.