The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
Swift Casino - Player’s withdrawal has been delayed.
Amount: €800
Swift Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hi. I'm having problems with Swift Casino, Swift Games. It is extremely annoying in this casino that no one answers inquiries to the email support address. There is almost never an employee in the so-called live chat, and inquiries remain unanswered there for days. The casino looks like a ghost ship, the communication there is an impertinence. My winnings still haven't arrived in my bank account after approval, no one responds to my friendly inquiries about this. I am very skeptical whether this sCasino is still able to act at all, whether it will/can ever pay out my winnings. I therefore ask Casino Guru for help.
Automatic translation:
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1 year ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you.
Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Dear Petronela. I would like to send you an email with supporting attachments, please give me your email contact. The problem with the casino is the lack of communication. There is no response to any inquiries to support mail. Live chat is never busy. Hence my comparison to a ghost ship. According to an employee, the account is verified after many, many days of receiving an answer (hidden in the archive of the live chat), and a payment confirmation followed by email. I have absolutely no good feeling that the money (via Wire Transfer) is yet to come. I played with a bonus, wagered it, and then I had real money in my account. The problem is that this casino seems to me almost empty of staff, like an abandoned ship and I am very worried that the payout will be made.
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1 year ago
Translation
Update: Money came today. I'm happy. Unfortunately, the silence of the customer service on all mails to the support and the never manned "live" chat remains negative. Communication is important. Other than that, I have nothing negative to say about Swift. Thanks to Petronela's efforts. Case can thus be closed.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Stefan, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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