Swift Casino - Player is struggling to complete account verification.

it’s taking forever for them to review my documents to verify my account when it said it would only take up to 48 hours

Dear owen200228, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

i submitted them yesterday but i’ve read a alot of bad reviews of people never receiving their money and never having their documents reviewed so i don’t want this happening to me

I understand your concerns. This is what I found in the Swift Casino FAQ:

How long does it take for documents to be verified?

We aim to check documents as quickly as possible, usually in less than 12 hours. It could take longer if extra verification is needed so if you haven’t heard from us within 48 hours, please contact our Customer Support team. As soon as our payments team have checked them, you will receive an email informing you about status of your documents.

Is the verification of your account still in progress? If so, have you contacted the Customer Support team?

Dear owen200228,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.