The player from Germany was playing a game, but then a technical glitch occurred. The player confirmed he could continue playing, therefore we closed the complaint as resolved.
Svenplay Casino - Player experienced problems with a game.
Amount: €25
Svenplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Svenplay Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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3 years ago
Translation
Yesterday I deposited 25 euros with Sven Play so far so good then I wanted to start playing the first game it was called oops because what went wrong the next suddenly there was no more money and Gonzo said the game does not exist .. I tried it in the chat and also sent 2 screenshots where you saw the error. Heer said that it was not due to the casino but to my laptop. So in other casinos I can play the games that are not running without any problems, what should I do now?
Automatic translation:
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3 years ago
Dear Lolek100,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence (screenshots), so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I will be waiting for your reply patiently.
Best regards,
Kristina
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3 years ago
Thank you for your email, Lolek100. Are you able to reach your game history? Would you be so kind and forward it to me as well? Thank you in advance.
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3 years ago
Translation
What course of the game? I can't play any slot
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3 years ago
The game history can usually be found in the player's account, or you can request it from the casino's support.
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3 years ago
Translation
It's done, I can now play after you have verified me 3 times .. Anyway, thanks for the effort
Automatic translation:
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3 years ago
Lolek100, thank you for the update. Do I understand correctly that the issue was resolved? Do I have your permission to close this complaint, or is there anything else I could help you with?
