The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. He mentioned being verified and claimed the payout process was deliberately drawn out with redundant document requests. However, due to the player's lack of response to follow-up questions, the complaint was rejected.
Sushi Casino - Player claims that payment has been delayed.
Amount: €1,900
Sushi Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
Translation
Hello everyone,
On July 10th, I made a withdrawal at the mentioned casino. I should note that I have successfully made withdrawals before and I am already verified.
The mentioned casino processes withdrawals within 72 hours (which means you have to wait at least 72 hours).
Today, after waiting at least 72 hours, my withdrawal was canceled without any explanation via email or otherwise.
The support informed me that I needed to verify myself again, which I did, but now I have to wait another 72 hours for my withdrawal.
The support emphasized: You are now verified for the moment.
I can only withdraw a maximum of 700€ per transaction on the website, which means I have to leave the rest of my money in my account there. It seems like the casino is trying to stall me so that I end up gambling away all my money.
Can someone please help me retrieve my money?
Best regards,
Automatic translation:
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5 months ago
Dear Playahstyle93,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Translation
Hello,
The thing is that I was already verified and the payout was processed.
However, the process is deliberately drawn out and documents are required that were already available and had been checked.
Automatic translation:
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4 months ago
Dear Playahstyle93,
Have you received your withdrawal from the casino yet?
