Surf Casino - Player’s winnings have been confiscated.

19.1.2020 I registered and applied freespins for free. I won the requested amount of 1900 euros and then wanted to pay 50 euros in Bitcoin. Within a few hours they blocked my account and claimed that I had created an account with them on 13.1.2020 which of course is not true. They're just trying to lure and if you happen to win, they close the account

Dear David,

Thanks for submitting your complaint and I’m sorry for your difficulties. Could you please answer a few questions so that I can fully understand what the issue is? Which exact bonus did you play with? Did you complete the KYC process (verification) successfully? Could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Satrio

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.