Surf Casino - Player’s winnings have been confiscated.

here my brother beat isho the acaunt of the casino decided to himself that it was a duplicate ... there shouldn’t be a normal casino for which 50 dollars so paste

Dear Sandro,

Thanks for submitting your complaint and I’m so sorry for your troubles. Firstly, I would like to ask you a few questions. Did you successfully pass the KYC (verification) process in this casino? Did you play a bonus? If yes, could you let me know which bonus it was?

Also, could you please forward any relevant communication between you and the casino, especially with them accusing you of having multiple accounts, to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thanks so much in advance for your reply.

Best regards, 

Satrio

Dear Sandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.