HomeComplaintsSurf Casino - Player cannot access the casino’s website.

Surf Casino - Player cannot access the casino’s website.

Amount: €31

Surf Casino
Safety Index:Below average
Submitted: 23 Jan 2020 | Case closed : 20 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player claimed a bonus found on Casino Guru, but she cannot fulfill the wagering requirements, because she cannot load the casino’s website. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I requested the bonus on the guru page that was 100 free spins and I think I won 31 euros at Book of Egypt. Of course I still have to convert the bonus but I can no longer call up the page. I just confirmed my email on the page. ,

Automatic translation:
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4 years ago

Dear Mons,

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. I tested the website and I didn’t come across a problem similar to what you are describing. I verified my account and claimed the same bonus, and everything seems to be working fine for me. Have you tried deleting your cookies and reloading the website again?

Thank you in advance for a reply.

Best regards,

Kristina

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4 years ago

Dear Mons,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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