The player claimed a bonus found on Casino Guru, but she cannot fulfill the wagering requirements, because she cannot load the casino’s website. We rejected the complaint because the player didn't respond to our messages and questions.
Surf Casino - Player cannot access the casino’s website.
Amount: €31
Surf Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I requested the bonus on the guru page that was 100 free spins and I think I won 31 euros at Book of Egypt. Of course I still have to convert the bonus but I can no longer call up the page. I just confirmed my email on the page. ,
Automatic translation:
Public
Public
4 years ago
Dear Mons,
Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. I tested the website and I didn’t come across a problem similar to what you are describing. I verified my account and claimed the same bonus, and everything seems to be working fine for me. Have you tried deleting your cookies and reloading the website again?
Thank you in advance for a reply.
Best regards,
Kristina
