The player from Italy has reentered his account after a couple of years. After a few days of playing, the account got blocked. We rejected the complaint because the player didn't respond to our messages and questions.
SupremePlay Casino - Player’s account has been blocked.
Amount: €100
SupremePlay Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The casino blocked my account and I can't log in anymore.
He tells me to contact support but I sent two unanswered emails.
I hadn't been playing there for years, but a mess came to me. That had given me 50 euros, I played a couple of days doubling the capital. But now I can't get into the casino.
Automatic translation:
Public
Public
4 years ago
Dear Gabriele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your first account marked as inactive because you haven’t been using it, or have you closed it yourself? When you started playing few days ago, have you reentered your old account or opened a brand new one? Lastly, did you try contacting the Live chat https://www.supremeplay.com/support? I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with the case. Thank you very much in advance for your reply.
Best regards,
Petronela
