Supraplay Casino - Player suspects manipulation after significant wagering loss.

So did play gates of Olympus slot by pragmatic play.

winning big losing big just the normal thing

after a while the slots went down. Problem with the gaming provider.

this took 3 days.

after the 3 days the slots came back online but winning where absent. 40000 euro wager on the same slot and nothing to pay out big.

also the replay is not showing.

and the latest game rounds are not showing

i think they did upload a alternative version off the game that’s not legit.

i do not know how to proof such thing. But I do know that 40000 euro wagger is a lot not to get a big win. Doesn’t matter how much I did bet.

Dear Amnesys, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

Send you a mail

Thank you for your email. Unfortunately, the screenshots you provided do not contain any relevant evidence indicating that the slot is rigged or that the gameplay is abnormal or irregular. The pictures lack crucial information to substantiate your claims, as they do not show any gameplay or results.

To proceed with the investigation, we kindly request that you obtain your detailed gaming history in Excel format from the casino, starting from the date you noticed the alleged change in the game’s behavior. The gaming history should include:

• Information about each of your bets.
• Indication of whether each bet was a winning or losing one.
• Details of how much you won or lost for each bet.

If you wish to move forward with your complaint, please contact the casino and request this detailed history. Without this evidence, I will have no choice but to close your complaint due to insufficient information.

Thank you for your understanding.

Dear Amnesys,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.