Suprabets Casino - The player's account got closed.

They closed my account and I still had 2227.93mxn I send them emails and they tell me that my account is closed is the only thing they answer me

Hello flxfut,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did the casino ever specify the reason of blocking? Did you play casino or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, yes my account is verified, I don't remember since when but it's been around 20 days or so, if the casino told me that they closed my account because I didn't follow certain rules, it was because I made some surebets, I played sports bets, yesterday I spoke with them through their live chat and they told me to send them an email to an email that they gave me but I have already sent them telling them that I want my money and they only answer that my account is closed

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick