The player from Brazil had his account blocked without an explanation, which left R$ 4,000 inaccessible. He had held the account for approximately a year and used it for sports betting without bonuses. However, we were unable to assist him because the issue pertained solely to sports betting, an area where we lacked sufficient expertise to handle disputes. As a result, his complaint was regrettably rejected.
Suprabets Casino - Player's account was blocked with funds.
Amount: 4,000 R$
Suprabets Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
My account was blocked without justification! Value within the balance: R$4,000
email: ado***dasil***** ujo@gmail.com
Edited by a Casino Guru admin
Automatic translation:
Public
Public
11 months ago
Dear adonesdasilvaaraujo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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11 months ago
Translation
I had the account for approximately 1 year!
I used sports betting.
My winnings were without bonuses.
Automatic translation:
Public
Public
11 months ago
Thank you, adonesdasilvaaraujo, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
